Refund policy

RETURN AND REFUND POLICY

Last updated: 21 July 2026

This Return and Refund Policy applies to purchases made through https://aroundjewellery.com.

The seller is:

NATALIIA BONDARENKO
Kolejowa 9/78
01-217 Warszawa, Poland
NIP: 5273210265
REGON: 544268106
Email: natalie@aroundjewellery.com
Telephone: +48 451 145 739

In this Policy, “we”, “us”, “our” and the “Seller” refer to NATALIIA BONDARENKO. “You”, “your” and the “Customer” refer to the person purchasing products through our online store.

Nothing in this Policy limits any mandatory consumer rights available under applicable European Union or national consumer protection law.

1. RIGHT OF WITHDRAWAL

If you are a consumer residing in the European Union or European Economic Area, you generally have the right to withdraw from your online purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party indicated by you other than the carrier, acquires physical possession of the goods.

If one order contains multiple products delivered separately, the withdrawal period expires 14 days after the day on which you, or a third party indicated by you other than the carrier, receives the last product.

To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires.

Please contact us at:

Email: natalie@aroundjewellery.com

Your message should include:

your full name;
your order number;
the email address used to place the order;
the product or products you wish to return;
a clear statement that you wish to withdraw from the purchase contract.

You may use the Model Withdrawal Form included at the end of this Policy, but using the form is not mandatory.

Sending the product back without a clear statement of withdrawal may not be sufficient to exercise your right of withdrawal.

2. RETURNING THE PRODUCTS

After informing us of your decision to withdraw, you must return the products without undue delay and no later than 14 days from the date on which you notified us of your withdrawal.

Before sending a return, please contact us at natalie@aroundjewellery.com to receive the current return instructions and confirm the return address.

Returns should be sent to:

Kolejowa 9/78, 01-217 Warszawa, Poland

Please do not send a return to a parcel locker, cash-on-delivery service or collection point without our prior written confirmation.

The return deadline is met if you send the products before the 14-day return period expires.

We recommend using a tracked and insured delivery service. Please keep the shipping receipt and tracking number until your return has been processed.

You are responsible for ensuring that the product is securely packaged to prevent damage during return transportation.

3. RETURN SHIPPING COSTS

Unless the product is faulty, damaged, incorrect or otherwise not in conformity with the contract, you are responsible for the direct cost of returning the product.

We do not accept returns sent using cash on delivery.

If a product is faulty, damaged during delivery, incorrect or otherwise not in conformity with the contract, we will cover or reimburse reasonable and necessary return shipping costs in accordance with applicable law.

Please contact us before returning a faulty or incorrect product so that we can provide the appropriate return instructions.

4. CONDITION OF RETURNED PRODUCTS

You may inspect the product only to the extent reasonably necessary to establish its nature, characteristics and functioning, in the same way that you would normally inspect it in a physical shop.

Returned products should, where reasonably possible, be:

unworn and unused, except for reasonable inspection;
free from damage, scratches, stains, odours and signs of prolonged use;
returned with all parts, accessories and certificates supplied with the product;
returned in their original packaging where the packaging is still available;
accompanied by the order number or other information allowing us to identify the purchase.

The absence of the original packaging does not automatically remove your statutory right of withdrawal. However, you may be responsible for any diminished value caused by handling the product beyond what is necessary to inspect its nature, characteristics and functioning.

We may reduce the refund to reflect any reduction in the value of the product resulting from unnecessary or excessive handling.

Normal inspection does not include wearing jewellery for an extended period, using it during daily activities or exposing it to water, cosmetics, perfumes, household chemicals or other substances.

5. PRODUCTS EXCLUDED FROM THE RIGHT OF WITHDRAWAL

The statutory right of withdrawal does not apply to products that are:

made to the Customer’s specifications;
clearly personalised;
engraved with initials, names, dates, symbols or other personalised content;
produced in a non-standard size specifically requested by the Customer;
materially modified or customised at the Customer’s request;
otherwise covered by a statutory exception under applicable consumer law.

A product is not necessarily excluded from return merely because it is described as “made to order”. The exception applies where the product is made according to the Customer’s individual specifications or is clearly personalised.

Before ordering a personalised or customised product, please carefully check all submitted details, including spelling, size, measurements and design selections.

This exclusion does not affect your rights if a personalised product is faulty, damaged, incorrect or does not conform to the agreed specifications.

6. STANDARD SIZES AND SIZE SELECTION

Jewellery ordered in a standard size offered as a regular selectable option on our website is not automatically considered personalised.

Where the statutory right of withdrawal applies, a Customer may return a standard-size product within the applicable withdrawal period, subject to the conditions of this Policy.

A ring or other item produced in a special size that is not included among our standard options and is manufactured specifically for the Customer may be treated as a product made to the Customer’s specifications.

Customers are responsible for selecting the correct size before placing an order. Please contact us before purchasing if you need assistance with sizing.

7. REFUNDS FOLLOWING WITHDRAWAL

If you validly withdraw from the purchase contract, we will refund the payments received from you for the returned products.

We will also refund the cost of the least expensive standard delivery method offered by us for the original order.

If you selected a more expensive or expedited delivery method, we are not required to refund the additional cost exceeding the price of our least expensive standard delivery option.

We will issue the refund without undue delay and no later than 14 days after the date on which we receive your withdrawal notice.

However, we may withhold the refund until:

we receive the returned products; or
you provide evidence that the products have been sent back,

whichever occurs first.

Refunds will normally be issued using the same payment method used for the original transaction, unless another method is expressly agreed with you.

You will not be charged a refund processing fee by us. Your bank, payment provider or card issuer may require additional time to display the refunded amount in your account.

8. PARTIAL RETURNS

If you return only part of an order, we will refund the price of the returned products.

The original standard delivery charge will generally not be refunded where you keep part of the order, unless required by applicable law or unless the delivery charge was calculated separately for the returned product.

Any discount applied to the original order may be recalculated if the conditions of the discount are no longer met after a partial return.

9. ORDER CANCELLATIONS BEFORE DISPATCH

Please contact us as soon as possible if you wish to cancel or modify an order before it has been dispatched.

We will try to accommodate your request, but we cannot guarantee that an order can be cancelled or changed once processing or production has started.

If a non-personalised order has already been dispatched, you may exercise your statutory right of withdrawal after receiving it.

Personalised products or products made to your individual specifications may not be cancellable once production has begun, to the extent permitted by applicable law.

10. DAMAGED, INCORRECT OR FAULTY PRODUCTS

Please inspect your order promptly after delivery.

the product arrived damaged;
you received the wrong product;
an item is missing from your order;
the product has a manufacturing defect;
the product does not match its description or agreed specifications.

Please email natalie@aroundjewellery.com and provide:

your order number;
your full name;
a description of the problem;
clear photographs or video of the product;
photographs of the external and internal packaging where delivery damage is suspected;
any other information reasonably necessary to assess the claim.

Do not dispose of the product, packaging or shipping label until we have reviewed your claim.

Depending on the circumstances and your applicable legal rights, the available remedy may include:

repair;
replacement;
an appropriate price reduction;
termination of the contract and a refund.

The appropriate remedy will be determined in accordance with applicable consumer protection law.

11. LEGAL GUARANTEE FOR LACK OF CONFORMITY

Consumers in the European Union benefit from a minimum two-year legal guarantee covering goods that are faulty or not in conformity with the sales contract.

The legal guarantee is separate from the 14-day right of withdrawal.

A lack of conformity may exist where the product:

does not match its description;
does not have the agreed characteristics;
is not fit for its normal purpose;
is not supplied with the agreed accessories or instructions;
does not have the quality and durability reasonably expected from a product of that type.

Your statutory rights may vary or be more favourable depending on the mandatory law of the EU or EEA country in which you reside.

Nothing in this Policy excludes or reduces those rights.

12. NATURAL MATERIALS AND HANDCRAFTED PRODUCTS

Some of our products may be handcrafted or contain natural stones and materials.

Natural stones may differ in:

colour;
pattern;
transparency;
inclusions;
surface texture;
shape or internal structure.

Minor variations between the product and website photographs may result from natural material characteristics, handmade production, lighting or screen settings.

Such natural and minor variations are not necessarily defects or lack of conformity, provided that the product corresponds to its description and agreed characteristics.

13. WEAR, DAMAGE AND PRODUCT CARE

The legal guarantee does not cover damage caused after delivery by:

accidental impact or dropping;
improper use;
bending, crushing or excessive pressure;
failure to follow product care instructions;
contact with perfumes, cosmetics, chlorine, cleaning agents or other chemicals;
exposure to water where the product is not intended for such exposure;
improper storage;
unauthorised repair, resizing or modification;
normal wear and tear.

Changes caused by normal use, including gradual surface scratching, oxidation or the wearing of plating, are not necessarily manufacturing defects.

This does not affect claims relating to inadequate durability where the product did not meet the standard reasonably expected under applicable law.

14. RETURNED PRODUCTS LOST OR DAMAGED IN TRANSIT

You remain responsible for the returned product until it is delivered to us, except where applicable law provides otherwise.

We are not responsible for returns lost or damaged because they were insufficiently packaged or sent without appropriate tracking.

If a return is damaged during transportation, we may ask you to cooperate with the carrier’s claims procedure.

15. REFUSED AND UNCOLLECTED PARCELS

Refusing delivery or failing to collect a parcel does not necessarily constitute a valid exercise of the right of withdrawal.

You should separately notify us of your decision to withdraw by email.

Where a parcel is returned because the Customer:

provided an incorrect or incomplete address;
did not collect it within the carrier’s storage period;
refused delivery without notifying us of withdrawal,

we may deduct reasonable direct costs incurred in connection with the return or repeated shipment, to the extent permitted by law.

16. GIFTS

Refunds are issued to the original payment method used for the order.

If the product was purchased as a gift, the refund will generally be made to the person who placed and paid for the original order.

17. HOW TO CONTACT US

For cancellations, returns, refunds, complaints or warranty claims, contact:

NATALIIA BONDARENKO
Kolejowa 9/78
01-217 Warszawa, Poland
NIP: 5273210265
REGON: 544268106
Email: natalie@aroundjewellery.com
Telephone: +48 451 145 739
Website: https://aroundjewellery.com